An extraordinary consumer protection effort, initiated by the Illinois Commerce Commission, helps ensure eligible residential and small business utility customers can continue to receive life-saving electric, gas, water and sewer services once the moratorium on disconnections for non-payment and late payment fees expires. On June 18, the ICC voted unanimously in favor of a stipulated agreement negotiated by Commission Staff, the Attorney General’s Office and other consumer advocate groups, and the state’s largest utilities, offering temporary, more flexible credit and collection procedures to customers financially hard hit by COVID-19. A separate agreement was also approved with smaller electricity, gas and water utilities that serve Illinois residents.

See the complete article in the Illinois Energy Forum-July 2020